Privacy & Cookie Policy

Who we are

This website, magnaelectrical.co.uk, is operated by Hampton Magna Electrical Ltd, trading as Magna Electrical (company number 16972500), registered office at 1 Cedar Barn Hatton Technology Park, Hatton, Warwick, Warwickshire, CV35 8XB.

If you have any questions about this policy or how we handle your information, contact us at magna.electrical@outlook.com or 07783 933810.

What this policy covers

This policy explains how we use cookies and analytics on this website and how we handle personal information.

This website does not have a contact form, account system or online checkout. If you contact us by phone, email, Instagram or Facebook, you provide information directly to us through those services. Those services also have their own privacy policies, which apply to how they process your information.

Cookies and analytics

We use Google Tag Manager to manage tags on this website, including Google Analytics (GA4). Google Analytics helps us understand how visitors use the website, such as which pages are viewed, approximately where visitors are located, how they found the website and what type of device or browser they use. We use this information to understand website usage and improve the site.

Google Analytics may use cookies, including cookies such as _ga and _ga*, which can assign your browser a pseudonymous identifier so that visits can be measured and, where applicable, recognised as coming from the same browser.

We do not use Google Analytics for advertising or retargeting, and we do not sell your personal information.

Because analytics cookies are not strictly necessary for the website to function, we ask for your consent before Google Analytics collects information or sets analytics cookies. You can accept or reject analytics cookies using the cookie banner shown when you first visit the website.

If you reject analytics cookies, or do not respond to the cookie banner, analytics cookies are not set and your visit is not collected by Google Analytics.

You can change or withdraw your analytics consent at any time using the "Cookie Settings" link in the website footer.

For more information about how Google handles information collected through its services, see Google's Privacy Policy.

What information we collect

Analytics information

If you consent to analytics cookies, Google Analytics may collect information about how you use the website, including:

• Pages viewed and interactions with the website
• Approximate geographical location
• Device, browser and operating system information
• How you arrived at the website, such as through a search engine or another website
• Information about your visits and how you use the site

Google Analytics does not provide us with your individual IP address. Google uses IP addresses to derive approximate geographical information and then discards the IP address.

Information you give us directly

If you call, email, or message us through Instagram or Facebook to ask about a job or request a quotation, we will receive whatever information you choose to provide.

This may include your name, telephone number, email address, property or project details and information about the electrical work you require.

We may retain relevant information from these conversations where reasonably necessary to respond to your enquiry, provide a quotation, arrange or carry out work, handle payments, maintain business records or meet our legal obligations.

How we use information

We may use personal information:

• To respond to enquiries and provide quotations
• To arrange and carry out electrical work you have requested
• To communicate with you about your project
• To maintain appropriate business, financial and accounting records
• To understand how our website is used and improve it, where you have consented to analytics
• To comply with legal, regulatory and insurance requirements

We do not sell your personal information or use it for marketing you have not asked to receive.

Our legal basis for processing (UK GDPR)

Depending on the circumstances, we rely on the following lawful bases:

• Analytics: your consent to analytics cookies.
• Enquiries: our legitimate interests in responding to enquiries and providing quotations.
• Providing services: performance of a contract where you ask us to carry out electrical work.
• Legal and accounting records: compliance with legal obligations where applicable.
• Insurance and business administration: our legitimate interests in managing and protecting our business.

Where we rely on your consent, you can withdraw that consent at any time. Withdrawing consent does not affect processing that took place before you withdrew it.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy.

The length of time depends on the type of information and why we need it. For example, financial and accounting records may need to be retained for the period required by applicable tax and accounting rules.

We may also retain relevant customer and job information for as long as reasonably necessary to manage completed work, deal with queries or disputes, meet legal or insurance requirements, and protect our legitimate business interests.

Analytics data is retained in Google Analytics according to the applicable Google Analytics account settings.

Sharing your information

We do not sell your personal information.

We may share information where reasonably necessary to operate our business or provide services, including:

• Google, where analytics data is collected through Google Analytics with your consent
• Subcontractors, suppliers or other trades where necessary to complete your electrical work
• Professional advisers, insurers or other service providers where reasonably necessary
• Government bodies or authorities where required by law, including HMRC

Where we use third-party service providers to process personal information on our behalf, we take reasonable steps to ensure that appropriate data-protection arrangements are in place.

Some service providers may process information outside the UK. Where this occurs, appropriate safeguards will be used where required by applicable data-protection law.

Your rights

Depending on the circumstances, you may have rights under UK data-protection law to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion of your personal information
• Ask us to restrict how we use your information
• Object to certain types of processing
• Request certain personal information in a portable format
• Withdraw consent where we rely on consent as our lawful basis

You can also withdraw your consent to analytics cookies at any time using the "Cookie Settings" link in the website footer.

To exercise your rights or ask a question about how we handle your information, contact us at magna.electrical@outlook.com.

You also have the right to complain to the Information Commissioner's Office (ICO) if you are unhappy with how we have handled your personal information.

You can find information about the ICO and how to make a complaint at ico.org.uk.

Changes to this policy

We may update this Privacy & Cookie Policy from time to time to reflect changes to our website, services, legal requirements or how we process information.